How Long Does It Take Your Law Firm IT Services Provider To Respond?
One complaint we get all the time at Parkway Tech is about slow response times—not ours, but that of other managed law firm IT service providers. Each week we get calls from firm administrators and attorneys who say their managed IT service provider just shows up when he feels like it. They want to know how fast we can get there when their servers and computers break down.
Since they’re paying good money for these technology services, it’s no wonder they’re upset. Would you pay for a service that you really didn’t get? Or that didn’t arrive as promised? Lots of managed IT service companies promise quick response times but few deliver on their promises.
In addition, “fast” is a relative term. Some companies might think that fast means responding within a few days, while at Parkway, we believe fast means responding within one hour.
Our standard response time is a 1-hour guarantee. However, according to my handy dashboard, we are averaging about 3.7 minutes for a first response to a ticket. Anything under 10 minutes is definitely fast in our business. But we don’t do this to show off; we do it because we understand that our customers have firms to run. Every moment they’re without their technology resources, they’re losing money.
Succeeding These Days Requires More
I believe that’s one of the reasons for our 10 years of success. We partner with our customers to ensure that they have IT support and services that will make it possible for them to excel in their industry.
If you’re looking for a computer repair company, we’re not the right choice for you. Our team approaches IT services with the idea that if we can keep your technology functioning optimally, then you can focus on growing your firm.
In the past, larger firms would hire a couple of in-house IT techs and they would fix computers and servers that broke down. Smaller firms would find someone, probably a single individual, to handle their computer problems and bill them by the hour. But there’s a whole lot more than that to managing your IT infrastructure. You need IT professionals who can monitor and manage your technology. They should be familiar with your industry and business.
That’s what you get when you work with Parkway Tech. If we see that you might benefit from some new type of hardware or software, we’ll recommend that you look into it. We’ll help you find the best technology to handle your firm’s processes. Our team does a lot more than just fix computers. We can help with everything from training employees to recommending new software applications.
Operate at Maximum Efficiency
When you have a proactive team on the job, you’ll notice that your technology won’t break down as much. It will operate at maximum efficiency and your employees will get more done in a day’s time. You’ll avoid costly break-downs that slow or stop your forward progress. Yes, this type of IT support does cost a bit more, but you benefit in many ways that you don’t see right away.
Stay on the Cutting Edge of Technology
The days are gone when attorneys can scrape by with bottom-of-the-barrel computer support that’s cheap. With technology playing such a big role in today’s modern law firms, your firm will profit if you’re on the cutting edge of new discoveries like Artificial Intelligence and Machine Learning.
Inexperienced technicians may seem like the least expensive way to go but their lack of experience will cost you in the long run. Plus, of course, if you have employees sitting around for two days waiting on the break/fix company to come out and fix a server, then there’s no way to calculate how much that actually costs you.
With Parkway Tech on the job, you’ll get a team of real IT professionals who respond within one hour.
If you need help with the purchase of new software and hardware, we’ll save you some time and money. We have lots of experience with all types of technology products and that experience will save you some stress as well.
You need the best solutions for your business, and we’ve done our homework to ensure that you get the right IT solutions to support your goals and your growth.
90 Day Guarantee
Our 90 Day Guarantee is simple: You have 90 days to try our IT support services. If we aren’t worth every penny that you’re investing, we’ll refund your money – all of it. You’re not going to get that kind of guarantee from a fly-by-night computer repair “guru” or your brother’s cousin who tinkers with computers.
Fast and Furious!
In this day and time, the world does seem to move a lot faster than ever. And if you can’t keep up, then you might be left behind in the dust. But with Parkway Tech handling all your IT infrastructure, you can compete with the best of them.
Parkway Technology Solutions will get there fast and we’ll do the job right. You can’t ask for more than that.
In the meantime, it’s important for you and your employees to stay up-to-date on technology. We’ve provided some articles on our Law Blog that you should find interesting. Here are a few to get you started:
Can Your Legal IT Services Firm Keep Law & Order With Your Practice’s Technology?
Learn how Parkway’s Legal IT Services helps firms across North Carolina achieve better results.
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Written by Chris Michalec posted on December 3, 2018
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