Parkway Tech Offers Comprehensive And Cost-Effective IT Support For Brinkley Walser Stoner
Brinkley Walser Stoner is an active law firm, and provides a wide range of legal services, from estate planning to corporate work. With eight attorneys and 11 staff members, Brinkley Walser Stoner maintains a busy business, and to do so, they need responsive and affordable IT support.
That’s why they work with Parkway Tech.
Brinkley Walser Stoner’s Previous IT Support Wasn’t Available When They Needed Help
Many organizations often start by hiring limited and ad-hoc IT support, but it’s not long before they begin to see the challenges with that level of service. IT is an integral part of the professional world, and so, ineffective support can quickly lead to a number of issues.
That was the case for Brinkley Walser Stoner. Before they started working with Parkway Tech, they had been relying on a local, “one-man” IT support provider. As cost-effective and convenient as this arrangement was, it came with limitations.
“The vendor we had before was kind of a one-man-show,” says Karen Greene, Business Manager, Brinkley Walser Stoner. “He was local, so very convenient, but we were a little concerned about it being just one person.”
Given that it was just one person handling Brinkley Walser Stoner’s IT, along with all of their other clients, availability was often a concern. More than once, Brinkley Walser Stoner encountered a critical issue for which they needed help, but their IT professional wasn’t available.
“We had some major problems when he wasn’t available,” says Karen. “So that was the driving factor really.”
Parkway Tech Offers Expert And Affordable IT Support
In looking for a new IT support provider, Karen reached out to her colleagues in the triad legal community. A few members of a local legal administrators’ group recommended Parkway Tech.
We turned out to be exactly what Karen and the Brinkley Walser Stoner team were looking for. Our team offers greater availability than their last provider, and does so within Brinkley Walser Stoner’s set IT budget.
Furthermore, Parkway Tech delivers much-needed expertise with the critical line of business software that Brinkley Walser Stoner relies on. Brinkley Walser Stoner uses Tabs, a firm management software solution, to handle a range of critical business processes.
“It’s a huge program, and Parkway Tech was very familiar with that major,” says Karen. “They have helped us with some problems with Tabs.”
Parkway Tech Makes IT Problem-Free For Brinkley Walser Stoner
Since partnering with Parkway Tech, Brinkley Walser Stoner has enjoyed seamless and effective support for their entire organization.
That’s what Karen and the Brinkley Walser Stoner team want from their IT. They want to be confident it will work as expected, day in and day out. It needs to be responsive and secure — and with Parkway Tech’s help, that’s what they get.
“There haven’t been any problems whatsoever,” says Karen.