Archive Monthly Archives: October 2018

How Is Using Artificial Intelligence Transforming the Legal Profession?

How Is Using Artificial Intelligence Transforming the Legal Profession?

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Recently considered outside the realm of possibility, artificial intelligence (AI) has become more commonplace in modern businesses. As technology evolves, applications and tools with these capabilities will continue to transform various industries, including the legal profession.



Although it may sound like science-fiction, many people are currently using AI and are not even aware of doing so. Artificial intelligence is any technology that enables a device to adapt and learn to perform similarly to how a human would. Examples include Allegra and Siri. To summarize, it collects information and uses algorithms and trends to solve problems quickly and accurately. The field of law is now integrating this technology into their everyday use.

How Is AI Being Used in the Legal Field?

There are several ways that it is already being used in the legal profession to supplement what attorneys and support staff-members do. For example, AI is able to help analyze contracts in bulk and individually, as well. A few of the popular software companies that offer AI for this purpose include the following:

This allows partners to use their time and efforts on more advanced activities that require their specialized knowledge. Examples would be negotiating deals, advising clients, and arguing a case in court.

Three aspects that AI is expertly handling in the legal profession are descriptive analytics, predictive analytics, and prescriptive analytics.

What Is Descriptive Analytics?

Descriptive analytics (DSA) uses technology to mine large amounts of legal data, identify legal trends, and analyze behaviors that it then turns into workable insights. Advanced data visualization (an aspect of DSA) helps people identify insights, patterns, and trends that would be difficult to find with human-conducted text review alone. It turns complicated data into easy to understand charts and graphs. Additionally, it highlights factual information to cultivate strategies, assess possible case outcomes, and estimate case values and litigation costs.

What Is Predictive Analytics?

Predictive analytics (PA) uses data to provide insights into potential futures. There are several ways this can be beneficial. It allows law firms to gain a deeper understanding of how judges and juries might behave. By examining the profiles of judges, as well as their previous behavior in court, it is possible to predict how they might rule in specific cases. For example, the legal-tech startup, Judge Analytics, developed a platform that provides information on every judge in the U.S. This allows attorneys to develop the best strategies for their clients.

Additionally, clients often ask their counsel to predict the future. They ask questions like “Should I settle?” or “If we go to trial, will I win?”. With access to years of trial data and this type of AI, lawyers are better able to answer these types of questions.

What Is Prescriptive Analytics?

Prescriptive analytics (PSA) continually tracks outcomes of real-life decisions and incorporates them to sharpen its recommendations and offer actual advice. Intuitive interfaces and pervasive data collection is required to lower barriers to these powerful methods. Since they require ongoing access to evolving data to build and refine the results, they are constantly updating. As machine learning, natural language processing, and analytics technologies evolve, the dependence of law firms will continue to grow.

How Might AI Be Used in Law Offices of the Future?

As the future unfolds, the law school and overall lawyer training approach and curriculum will need to be changed. Legal education will become more all-inclusive. It will begin to emulate a business school education. Case studies, and active networking, and leadership training will likely be included. Although some schools have already included technology in their legal curriculum, a greater number of law students should become tech literate. Eventually—and ultimately—their ability to utilize legal software to analyze information may be just as important as their knowledge and understanding of the law.

In fact, it is anticipated that 100,000 legal roles will be automated by 2036. According to Legal Technology, law firms will reach a “tipping point” by 2020. It is now time for them to commit to becoming AI-ready. They should set aside the fear of the unknown and start developing an understanding of and capability for using technology. It is likely that innovation is the key to maintaining the legal profession’s relevance in this time of transformation.

In Conclusion

With its ability to automate monotonous and time-consuming work like contract or document review and research, AI can easily improve an office’s accuracy and efficiency. It can follow trends and make predictions over immense amounts of information that would be difficult for mortal minds to manage. Although it will not replace attorneys, finding the right combination of analytic tools will vastly alter the way they perform and deliver their services. Taking advantage of the technology available provides a competitive edge over more traditional firms. Choosing to do so may be the most important decision the leaders of legal departments will make in the near future.

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Keep Law & Order With Your
Practice's Technology?

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October’s Featured Training: The ABCs Of Cyber Security

October’s Featured Training: The ABCs Of Cyber Security

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October Is Cyber Security Awareness Month

Tune In At Any Time To Watch Our 15 Minute On-Demand Training

Cyber Criminals Have A 6 Month Head Start.

Is Your Business Protected?

Find Out.

Tune Into Our October Free Online Training By Clicking Here.


Every 39 seconds, a hacker is attacking someone.

Are you next on the list?

You can’t afford to miss October’s free online training. Why?

Parkway Tech takes cybersecurity seriously. This is why we have put together this free online training for everyone. During this online training, our cybersecurity trainers will share how your business can defend itself from becoming another statistic.

During this 15-minute on-demand training we’ll show you many quick and very important tips you and your team must know in order to protect your business from cyber threats and how employees can keep all your confidential and critical information secure.

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Can Your Legal IT Services Firm
Keep Law & Order With Your
Practice's Technology?

Learn how Parkway's Legal IT Services helps firms across North Carolina achieve better results.

Click Here
Download Our Free Report

How Much Should Law Firms Expect To Pay For Managed IT Services?

How Much Should Law Firms Expect To Pay For Managed IT Services?

Attorneys and their support staffs need effective management of their IT systems, but only the largest law firms are likely to need an entire in-house IT department. For small to medium-sized firms, outsourced Managed IT Services offer the most efficient and cost-effective option for law office IT systems management.

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Parkway Tech Answers Your Legal Technology Questions: How Much Does Managed IT Services Cost A Law Firm?

Attorneys and their support staffs need effective management of their IT systems, but only the largest law firms are likely to need an entire in-house IT department. For small to medium-sized firms, outsourced Managed IT Services offer the most efficient and cost-effective option for law office IT systems management.

Information technology is integral to the daily operations of the modern law firm. Creating legal documents, organizing case files, archiving, managing communicating with clients and attorneys, invoicing, and many other essential activities are now performed through specialized IT systems for law practices.

However, even as digital systems are becoming understood throughout the legal sector as the most efficient way of functioning, and most law offices have already adopted, or are looking to make the conversion, technological advancements are continuing. Timely systems updates and upgrades are necessary for law firms to maintain optimum internal and online systems functionality.

Comprehensive Managed IT Services programs can fully maintain smooth operations of your IT network, software, and devices. Services include, for example, maintaining systems security, staff training, Help Desk support, and rapid problem resolution to prevent excessive downtime, among many other important IT services involved in comprehensive IT management. But what is the cost for professionally managed IT services?

How Much do Managed IT Services Cost?

The majority of law firms are not of a size at which having a full in-house IT department is financially practical. But, as you research Managed IT Services online, no matter how much you search ” Price For IT Services Law Offices” or use other perfectly clear search terms, you soon discover that pricing numbers do not appear to be a part of the general information provided on IT service companies’ websites. It may appear that the service providers are side-stepping the question of pricing.

The reason that prices for Managed IT Services are not included in general information is that pricing for IT services plans primarily depend on the particular needs of the individual law practice or other organization.

But, I Need to Know the PRICE!

You’ve probably already calculated how much time and other resources your firm is wasting trying to manage IT systems properly. Now you just want to get a ballpark figure on cost for a managed IT service. To get an accurate price number requires an assessment of your firm’s needs for IT management. IT management services have to stay flexible enough with services and pricing to meet all needs of organizations with smaller and medium-sized systems and budgets than those of larger clients.

Some types of small to medium-sized law firms require the same scope of IT management that large organizations have but scaled back to fit their current size of IT network, and number of applications and users. Have a professional assessment made of your firm’s particular needs, and to obtain a price for the specific kinds and extent of services you need to maintain your IT operations properly.

Which Type(s) of IT Services Does Your Law Firm Need?

The various services that your firm may need are factored into a calculation of pricing for Managed IT Services, such as:

  • Virus Protection — Viruses are a serious and pervasive threat to today’s organizations. They enter through emails, flash drives, ransomware, malware, etc. Effective strategies must be implemented to stop viruses from disabling your IT operations and causing costly emergency solutions to become necessary in order to get your office running again. 
  • Email Administration — Legal office email systems, especially in growing firms, take a lot of the designated administrator’s time to perform tasks such as adding and removing users, various configurations, and user training on email-related applications and/or device interfaces, updating spam filters, and so on and on. 
  • Desktop Support — IT users in law firms need readily accessible and highly effective IT help for specialized applications used in legal practice and law office administration. Your law firm is ideally served by having your own local IT Help Desk resource to help you maintain your highest possible productivity. 
  • Network Management — Network oversight is essential to maintaining optimal functionality of your IT network systems. For example, ensuring that your software and digital communications systems and employees are protected from internal and external threats is a key role of IT network management. 
  • Web Hosting — If your firm hosts your websites, online software applications, and documents on your own servers, whether they’re hardware or software based, your servers need continuous monitoring and routine maintenance, in order to help ensure efficient and uninterrupted operations. 
  • Security — IT systems security is an IT management fundamental for protecting your firm from unauthorized access to confidential information, digital document storages, etc.. 
  • And mData Management — As your number of client files increases, your digital storage must be expanded. You’ll need management of all of your data, including performing backups and lost data recovery, as needed. 
  • User Training — Applications and systems training for users is a sometimes forgotten IT basic in costing calculations Managed IT services. But, training protocols for having new hires merely read a training document or watch a video is not usually sufficient. Consequently, confusion on the job unnecessarily slowed work progress, and user errors can add up to extreme productivity loss while employees become frustrated during prolonged periods of learning that could be accomplished much more efficiently. 
  • Compliance — Your law firm’s technology may need to conform to certain network systems regulatory or other requirements of judiciary systems and/or client companies that you work with. If so, you’ll need to be able to form and implement effective IT systems strategies to ensure that your law office meets such requirements. 
  • Systems Users — An administrator for on-boarding new staff members is needed to set up access priveledges to hardware, software, and various other technologies used at your firm. The time costs in a growing legal practice, for preparation and training each new employee can add up to surprisingly high amounts.y Planning, ore.

There are more IT services that can be listed here. Services offered may vary from one provider to another. However, a good IT services provider should be able to provide you with all of the above-listed services.

NOTE: Law offices can obtain significant savings on hardware, software and other technology purchases through their Managed IT Services providers, who buy at reduced prices due to volume purchasing, further help firms minimize costs of IT operations.

Can You Get Good IT Management From One In-House IT Person?

It’s usually not feasible for the average-sized law firm to hire IT employees to work in-house. Finding a thoroughly skilled IT employee can be very challenging. An isolated IT employee is also far less likely to stay entirely up to date on IT industry advancements, as necessary to keep all IT systems and security measures updated and upgraded as needed to maintain systems optimally, by current standards.

Managed IT Service providers provide comprehensive IT management, 24/7 IT Help Desk support, reporting, IT strategic planning, supplier auditing, and many more services. Law firms often find that a Managed IT Services plan costs much less than they would need to budget to support a much smaller in-house IT team. The quality of IT systems management you can expect from a team of true IT experts is also naturally much higher.

Pricing Managed IT Services — What’s Best for My Law Firm?

The usual inclusions in Managed IT programs, as described above, give you a pretty good idea of the kinds of elements that are involved in pricing for individual plans. Following three service plan pricing models are the most common for Managed IT Services:

  • Per Device — The plan is priced per device, which means that you pay for services per each piece of IT equipment used at your firm. Such equipment includes laptops, desktop computers, tablets, printers, copiers, cell phones, and other items. 
  • Per User — The plan is priced per user, which means that you pay for services per each user at your firm. As your law firm grows, you can easily budget by calculating the adjusted costs for additional users who come on board. 
  • Flat Fee / Tiered — Your plan price is a fixed amount, typically for a monthly, quarterly, or annual service period. The plan includes all or most of the IT services listed above and often includes 24/7 Help Desk support. You may pay more for extra services, or the flat price agreed can be set to include additional services. The flat price is based on your law firm’s particular needs.

What Makes It Most Practical to Rely on a Managed IT Service?

Law firms with more than 150 users may be able to support a full-scale IT department in-house at a lower cost than for outsourced IT management services. However, for smaller to mid-sized firms, outsourced IT management is usually more cost-effective.

Managed IT Services are also generally more convenient and practical for smaller law practices for a range of reasons. For example, with outsourced IT management, you don’t lose your IT solution during the lone IT employee’s vacation or sick days, and you don’t incur added employee benefits costs, etc. A Managed IT Services company also offers many years of combined experience to resolving IT issues than a lone IT employee and is much more likely to stay current with all of the continuous advancements in IT industry knowledge.

Parkway Tech, Winston-Salem NC

Parkway Tech is a Law Firm Focused IT Company. We provide Managed IT Services for law firms in Winston-Salem, Raleigh, Charlotte and throughout North Carolina. We are well experienced in managing the challenges of IT systems management for North Carolina legal practices.

We provide services such as comprehensive IT management, IT support, cybersecurity, Cloud solutions, and strategic IT consulting for growing law firms. We serve many types of North Carolina law firms, from personal injury to litigation, to estate planning. We work with a wide variety of legal case management IT systems, including Clio, Amicus, Time Matters and others.

We can help your firm identify the most cost-effective Managed IT Services program appropriate for your needs, so you can leave the management of your IT systems to trusted experts and fully focus on practicing law. We can assess your firm’s IT management needs, and provide you with expert consultation on how we can most cost-effectively help you maximize your IT systems efficiency to enable your firm’s and employees’ maximum productivity.

For more information about Managed IT Services for law firms in North Carolina, just Google search “Managed IT Services Law Firms“, or contact Parkway Tech by calling ­­­­­­­­­­­­(336) 310-9888, or visit our website. Our highly knowledgeable staff are here to provide you with expert consultation.

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Can Your Legal IT Services Firm
Keep Law & Order With Your
Practice's Technology?

Learn how Parkway's Legal IT Services helps firms across North Carolina achieve better results.

Click Here
Download Our Free Report

Facebook Data Breach


Are you aware of a potentially serious data breach involving Facebook?

According to many top news outlets, 50 million users accounts may have been impacted and Facebook now faces potential huge fines in the EU.

Read more at https://www.theguardian.com/technology/2018/oct/03/facebook-data-breach-latest-fine-investigation.


Need steps to protect your Facebook account? Here’s an interesting article containing steps to protect your personal information and security. https://www.experian.com/blogs/ask-experian/facebook-data-breach-how-to-protect-yourself/

We are continuing to follow this news and will update more on our blog as we learn more.

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Can Your Legal IT Services Firm
Keep Law & Order With Your
Practice's Technology?

Learn how Parkway's Legal IT Services helps firms across North Carolina achieve better results.

Click Here
Download Our Free Report

Tips For Law Firms Looking For A Managed IT Service Provider

Tips For Law Firms Looking For A Managed IT Service Provider

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As technology continues to become more widely used in the legal sector, it is apparent that even the most traditional offices should adapt. Technological advances, however, are occurring quickly. Not all attorneys and legal support staff are equally prepared to manage these new systems themselves. They do not, necessarily, require an entire IT department. This is where the right managed services provider (MSP) can be instrumental.


Managed service providers are companies that manage their clients’ IT infrastructure remotely. These are generally set up as a subscription per-device, per-user, or all-inclusive plan. Since providers have access to sensitive information, it is vital that the decision regarding which to choose is made carefully. Consider the following before searching for the right provider.

Why Would a Law Office Benefit from Having a Managed Services Provider?

Outsourcing IT management would reduce the stress and effort of maintaining the devices and network required to run a law office. Along with streamlining the day to day operations, a managed service provider will increase efficiency. For example, it would provide the following:

  • Adaptability to technological innovations 
  • Access to advice, knowledge, and skills 
  • Better business continuity and service 
  • Better operations 
  • Improved regulatory compliance 
  • Increased efficiency 
  • Increased IT security infrastructure 
  • Reduced costly, technology-related risks 
  • Streamlined operation

Although initially, it will add to the operating expenses, with the increase in efficiency it will reduce expenses over time.

Why Should Law Offices Choose an MSP with Industry Experience?

As with any service or product, the number of years it has existed indicates how well it can be expected to perform. Therefore, a more experienced provider is likely to have been tried and tested. Mistakes have already been made and solutions discovered. They have become seasoned professionals. Seeking a managed services company that has been around for a while reduces the chances that they are still figuring things out.

Be choosy. A qualified managed services provider may be capable of handling a new business with expertise. An industry-specific provider will handle it better. The legal profession is a highly-specialized vocation. It has a precise nomenclature and failure to use the correct word or phrase could result in big trouble.

An IT with legal experience is better suited to managing the services of a law office than an IT with a more general history. Choosing a provider with legal experience ensures they are able to anticipate potential issues, as well as understand the practice’s operational needs.

Why Should You Select a Provider with an In-House Network Operations Center?

Many managed service providers decrease the cost of their overhead by outsourcing their Network Operations Center (NOC). Although this may be fine for many companies, it could present problems for a heavily-regulated business like a law office. With the strict regulatory mandates, it is necessary to ensure that not only does the service provider adhere to them, but that their third-party NOC does, as well.

What Is Meant by Quality of Service When Comparing Managed Service Providers?

Determine whether potential providers outsource or handle service aspects in-house. If they handle in-house, inquire into their staffing levels. Do they have established procedures for various tasks? Do they have enough personnel to troubleshoot problems for clients?

A high-quality managed services company should also be able to have reasonable response times. They should offer accurate estimates for how long it takes for them to fix various problems that may arise in the future.

What Is the Importance of Innovation and Scalability?

Choosing a provider that adopts the most recent technology and offers the newest services ensures the office remains contemporary. An innovative IT managed services provider is able to use the latest strategies to address daily operations, as well as any potential problems that arise. This provides an edge over other, less modern law practices.

Additionally, when comparing MSPs, it is a good idea to address scalability. Like any company, a law practice is liable to grow and change. The right service provider should be able to accommodate this expansion. They should have enough experience that they can answer how they would handle these issues based on how they have in the past.

In Conclusion

Whether it’s a new practice or a well-established partnership, most law offices could benefit from hiring a managed service provider for their Information Technology. By following these suggestions, savvy lawyers can select the right provider for their needs. Along with the many other perks, it helps ensure attorneys and office support staff have more time to focus on other, more important aspects of their jobs.

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Can Your Legal IT Services Firm
Keep Law & Order With Your
Practice's Technology?

Learn how Parkway's Legal IT Services helps firms across North Carolina achieve better results.

Click Here
Download Our Free Report